PokeMail Privacy Policy

Effective Date: September 14, 2026
Last Updated: September 14, 2026

PokeMail respects your privacy and is committed to protecting the personal information of our subscribers, gift recipients, parents, guardians, and website visitors.

This Privacy Policy explains how Cox Signs, LLC, doing business as PokeMail ("PokeMail," "we," "us," or "our"), collects, uses, stores, and shares information when you visit our website, create an account, purchase or manage a subscription, participate in our rewards or referral programs, or otherwise interact with PokeMail.

By using the PokeMail website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us as well as certain information automatically generated when you use our website.

Information You Provide

Depending on how you use PokeMail, this may include:

• Your name
• Email address
• Telephone number, if provided
• Billing address
• Shipping or mailing address
• Account login information
• Subscription level or membership information
• Order and transaction history
• Recipient's first name
• Recipient's mailing address
• Recipient's birth month or birthday information
• Recipient preferences that you voluntarily provide
• Referral information
• Rewards or loyalty program information
• Coupon or promotional information
• Customer service messages and correspondence
• Other information you voluntarily provide to us

Payment Information

Payments may be processed through third-party payment processors such as Stripe.

PokeMail generally does not receive or store your complete credit or debit card number. Payment processors may collect and process payment-card information according to their own privacy policies and security practices.

We may receive limited payment-related information such as transaction identifiers, payment status, card type, expiration information, or the last few digits of a payment method when needed to manage your subscription.

Information Collected Automatically

When you visit the PokeMail website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or source
• Approximate geographic region
• Website interactions
• Session information
• Cookie and similar technology identifiers

2. How We Use Information

We may use personal information to:

• Create and manage customer accounts
• Process purchases and subscription payments
• Manage recurring subscriptions
• Prepare and mail PokeMail subscription packages
• Deliver mailings to the correct recipient
• Provide eligible birthday-month surprises
• Manage subscription tiers and mailing batches
• Process cancellations and subscription changes
• Provide customer support
• Send order, billing, renewal, and mailing notifications
• Manage coupons and promotional offers
• Administer referral and reward programs
• Prevent fraud and misuse
• Improve our website, products, and subscriber experience
• Understand how visitors use our website
• Maintain website security
• Comply with legal and regulatory obligations

3. Child Recipients and Children's Privacy

PokeMail is a family-oriented snail mail club, and many PokeMail recipients may be children. However, PokeMail accounts, subscriptions, and purchases are intended to be created and managed by adults.

Individuals under the age of 18 should not independently create a paid PokeMail subscription or provide payment information.

When a PokeMail subscription is purchased for a child, information about that child should be provided by the child's parent, legal guardian, or another adult authorized to provide the information.

Information requested about a child recipient may include limited information necessary to provide the PokeMail service, such as:

• First name
• Mailing address
• Birth month or birthday information for birthday surprises
• Interests or preferences voluntarily provided by a parent or guardian

We seek to collect only the information reasonably necessary to provide the requested PokeMail service.

PokeMail does not knowingly request children under the age of 13 to directly submit personal information through the website without appropriate parental involvement or consent.

If we become aware that personal information has been collected directly from a child under 13 in a manner requiring parental consent, we will take appropriate steps to delete the information or obtain parental consent as required by applicable law.

4. Parent and Guardian Rights

A parent or legal guardian may contact us regarding personal information associated with their child.

Subject to applicable law and appropriate identity verification, a parent or guardian may request to:

• Review information associated with their child
• Correct inaccurate information
• Delete information associated with their child
• Withdraw previously provided permission
• Ask us to stop collecting or using certain information

Requests may be submitted using the contact information listed at the bottom of this Privacy Policy.

We may take reasonable steps to verify that the individual making the request is the child's parent, guardian, or otherwise authorized to make the request before providing, changing, or deleting information.

5. Birthday Information

PokeMail may request a recipient's birth month or birthday information so we can provide eligible subscribers with a special birthday-month surprise.

Birthday information is used primarily to determine when a birthday surprise should be included and to manage eligibility for that benefit.

We do not require subscribers to publicly display recipient birthday information.

6. Mailing Addresses

Mailing addresses are collected so that we can deliver PokeMail packages and other physical products.

Addresses may be provided to postal services, shipping carriers, mailing software providers, fulfillment providers, or other service providers when necessary to prepare and deliver mail.

We do not sell recipient mailing addresses to mailing lists or unrelated third parties.

7. Cookies and Similar Technologies

The PokeMail website may use cookies, pixels, local storage, session storage, or similar technologies.

These technologies may be used to:

• Keep users signed in
• Remember account preferences
• Operate shopping-cart and checkout functionality
• Protect accounts and prevent fraud
• Understand website traffic
• Measure website performance
• Understand which pages or features are most useful
• Improve the website experience

Your browser may allow you to block or delete cookies. Disabling certain cookies may cause some website features to stop functioning properly.

8. Website Analytics

We may use analytics services to better understand website traffic and how visitors interact with PokeMail.

Analytics information may include:

• Number of website visitors
• Pages viewed
• Approximate visitor location
• Device and browser information
• Referral sources
• Visit duration
• Interactions with website features
• General conversion and subscription statistics

We use this information to improve PokeMail and understand the effectiveness of our website and promotions.

9. Subscription and Account Analytics

We may generate business statistics using subscriber and order information, including:

• Total number of subscribers
• Active and canceled subscriptions
• Subscription tier totals
• Subscribers included in upcoming mailing batches
• Domestic and international subscriber totals
• Subscription growth and retention
• Referral activity
• Rewards activity
• Coupon usage
• Revenue and transaction statistics

We use these statistics to operate and improve the PokeMail business.

10. Referral and Rewards Programs

If PokeMail offers a referral or rewards program, we may collect and maintain information needed to administer the program.

This may include:

• Referral codes or links
• The account associated with a referral
• Whether a qualifying referral was completed
• Rewards, credits, or points earned
• Rewards redeemed

We may also use information to identify fraudulent or abusive referral activity.

11. Email and Communications

We may use your email address to send communications related to your PokeMail account or subscription, including:

• Account verification messages
• Order confirmations
• Payment receipts
• Failed payment notices
• Subscription renewal information
• Mailing or fulfillment updates
• Address reminders
• Cancellation confirmations
• Customer service responses
• Important changes to PokeMail policies or services

We may also send promotional or marketing emails when permitted by law and based on the preferences or consent associated with your account.

Marketing emails will include an unsubscribe method where required. Unsubscribing from marketing messages will not prevent us from sending transactional messages necessary to manage your account or subscription.

12. How We Share Information

We may share information with trusted companies that help us operate PokeMail.

These may include:

• Payment processors
• Website hosting providers
• Email providers
• Database and cloud-storage providers
• Analytics providers
• Postal services and shipping carriers
• Mailing and fulfillment providers
• Fraud-prevention and security providers
• Customer-service providers
• Professional advisors such as accountants or attorneys

These providers may receive information only as reasonably necessary to provide services to us or as otherwise permitted by law.

13. We Do Not Sell Personal Information

PokeMail does not sell subscriber or child recipient personal information for money.

We also do not sell children's personal information to advertisers or mailing lists.

If our data practices materially change in the future, this Privacy Policy will be updated and any notices or choices required by applicable law will be provided.

14. Advertising

PokeMail may promote its products through social media platforms, search engines, or other advertising services.

Those platforms may independently collect information about users according to their own privacy policies.

We do not knowingly use personal information collected from children under 13 for targeted behavioral advertising.

15. Disclosure Required by Law

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations
• Respond to a valid subpoena, court order, or legal request
• Protect the rights, property, or safety of PokeMail or others
• Investigate fraud or security incidents
• Enforce our Terms and Conditions

16. Business Transfers

If PokeMail or the business operating PokeMail is involved in a merger, acquisition, sale, restructuring, financing, or transfer of business assets, information may be transferred as part of that transaction.

Any successor business receiving personal information will be expected to handle that information according to applicable law.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing subscriptions, processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Information about child recipients will not knowingly be retained indefinitely solely because it relates to a child.

When child recipient information is no longer reasonably necessary to provide the PokeMail service or satisfy a legitimate legal or business requirement, we will take reasonable steps to delete, de-identify, or securely dispose of it.

Some records may need to be retained for longer periods when required for accounting, tax, payment dispute, fraud-prevention, or legal purposes.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure account authentication
• Password protection
• Encrypted website connections
• Restricted administrative access
• Secure third-party payment processing
• Access controls for subscriber information
• Security monitoring and updates

No method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

19. Your Privacy Choices

Depending on the functionality available through your account, you may be able to:

• Review account information
• Update your name or contact information
• Change a mailing address
• Update recipient information
• Change communication preferences
• Unsubscribe from marketing email
• Cancel your subscription

You may also contact us to request assistance with your personal information.

20. Privacy Rights

Depending on where you live, applicable privacy laws may provide you with additional rights concerning your personal information.

These rights may include the ability to request:

• Confirmation of whether we process your personal information
• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Information about how personal information is used or disclosed
• Withdrawal of certain permissions where applicable

The availability of these rights depends on applicable law and may be subject to exceptions.

We may need to verify your identity before completing a privacy request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

21. Deleting Your Account or Information

You may contact us to request deletion of your PokeMail account or certain personal information.

Deleting an account does not necessarily require us to immediately delete every record associated with the account. We may retain information that is reasonably necessary to:

• Complete outstanding transactions
• Maintain legally required business records
• Maintain tax or accounting records
• Resolve payment disputes or chargebacks
• Prevent fraud or abuse
• Comply with legal obligations

Information that is no longer required will be deleted or de-identified according to our retention practices.

22. Third-Party Websites and Services

The PokeMail website may contain links to websites or services operated by other companies.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

23. Social Media

PokeMail may maintain pages or accounts on social media services.

If you interact with PokeMail through a social media service, that service may collect information according to its own privacy policy.

Please avoid publicly posting private information about yourself or a child on PokeMail social media pages.

24. International Visitors

PokeMail is operated from the United States.

If you access our website or purchase a subscription from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

25. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, services, or legal obligations change.

When we update the policy, we will change the "Last Updated" date shown at the top of this page.

If a change materially affects how we use personal information, we will provide additional notice when required by applicable law.

26. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a question about information associated with a child recipient, please contact us: